Hogue Surgical Returns - Hogue Surgical

Hogue Surgical Returns

Hogue Surgical Returns is the entity that processes all product returns for Hogue Surgical, LLC. They are one and the same company.

Hogue Surgical Returns oversees three types of Product Returns allowed by Hogue Surgical, LLC.
(1) Product Return - Covered Under Warranty
(2) Product Return - Not Covered Under Warranty
(3) Product Audition Return For A Refund

With regard to a Product Return Not Covered Under Warranty, when a user determines an EndlessFiber® device to be damaged or too short (when the overall fiber length becomes less than 2.5 meters) and in need of servicing or repair, the EndlessFiber® may be shipped back to Hogue Surgical Returns for RMA Repair for a specified fee. Pricing details for repair of an EndlessFiber® device (not covered under warranty) are listed below:

BASIC RMA REPAIR OF AN ENDLESSFIBER® DEVICE (INCLUDES ALL FIVE ENDLESSFIBER® DEVICE MODELS) - $89
(Basic Repair of an EndlessFiber® device includes device cleaning; device disassembly; inspection of all device components; reassembly of device; precision factory-cleaving of proximal and distal fiber endfaces; restoration of factory-established clean status; coiled device packaged in new, protective plastic tray with lid; device placed within tamper-proof, non-sterile, heat-sealed Tyvek/plastic pouch; device packaged within shipping container for UPS Ground return shipment to user. Following BASIC RMA REPAIR, an additional $10 shipping/handling fee will be assessed for each RMA repaired EndlessFiber® device that is shipped back to the user.)

ADVANCED RMA REPAIR OF HSEF-R-SMA-BAR-FF-365-730 ENDLESSFIBER® DEVICE (365/750 Model Only) - $149
(Includes Basic RMA Repair + replacement with a new 3.5-meter fiber blank for HSEF-R-SMA-BAR-FF-365-730 device. Following ADVANCED RMA REPAIR, an additional $10 shipping/handling fee will be assessed for each RMA repaired EndlessFiber® device that is shipped back to the user.)

ADVANCED REPAIR OF HSEF-R-SMA-BAR-FF-550-750 ENDLESSFIBER® DEVICE (550/750 Model Only) - $149
(Includes Basic RMA Repair + replacement with a new 3.5-meter fiber blank for HSEF-R-SMA-BAR-FF-550-750 device. Following ADVANCED RMA REPAIR, an additional $10 shipping/handling fee will be assessed for each RMA repaired EndlessFiber® device that is shipped back to the user.)

ADVANCED REPAIR OF HSEF-R-SMA-BAR-FF-600-890 ENDLESSFIBER® DEVICE (600/890 Model Only) - $149
(Includes Basic RMA Repair + replacement with a new 3.5-meter fiber blank for HSEF-R-SMA-BAR-FF-600-890 device. Following ADVANCED RMA REPAIR, a $10 shipping/handling fee will be assessed for each RMA repaired EndlessFiber® device that is shipped back to the user.)

ADVANCED REPAIR OF HSEF-R-SMA-BAR-FF-800-1040 ENDLESSFIBER® DEVICE (800/1040 Model Only) - $249
(Includes Basic RMA Repair + replacement with a new 3.5-meter fiber blank for HSEF-R-SMA-BAR-FF-800-1040 device. Following ADVANCED RMA REPAIR, a $10 shipping/handling fee will be assessed for each RMA repaired EndlessFiber® device that is shipped back to the user.)

ADVANCED REPAIR OF HSEF-R-SMA-BAR-FF-940-1040 ENDLESSFIBER® DEVICE (940/1400 Model Only) - $249
(Includes Basic RMA Repair + replacement with a new 3.5-meter fiber blank for HSEF-R-SMA-BAR-FF-940-1400 device. Following ADVANCED RMA REPAIR, a $10 shipping/handling fee will be assessed for each RMA repaired EndlessFiber® device that is shipped back to the user.)

For all EndlessFiber® product returns, Hogue Surgical Returns requires completion of a Decontamination Certificate and issuance of a Return Merchandise Authorization (RMA) Form for.

HOGUE SURGICAL RETURNS
7365 Kirkwood Ct N, Suite 350
Maple Grove, MN 55369

Customer Service
(763) 424-8682
Toll Free (855) 424-8682

email: sales@hoguesurgical.com