Try Our EndlessFiber® Device
Hogue Surgical offers its customers with an established online account the opportunity to purchase an EndlessFiber® device under a Product Audition purchase status for a single use audition. The EndlessFiber® device is always delivered non-sterile from Hogue Surgical to the customer. Steam sterilization of the EndlessFiber® device must be performed by the customer before clinical use in accordance with its Directions for Use (DFU). After the EndlessFiber® device has been auditioned by the customer, the device must be decontaminated (pre-cleaned) before return to Hogue Surgical (Returns) in accordance with the specific instructions set forth in its DFU, which is also described below.
Immediately after use (within a maximum of two hours), remove coarse contamination from the fiber using a disposable PDI SUPER SANI-CLOTH® to wipe down and pre-clean (decontaminate) the laser fiber beginning from the SMA connector to the distal fiber tip. Use a pair of scissors to cut approximately 1.2cm (1/2 inch) of the fiber off the distal tip. Dispose of the cut off distal fiber portion as bio-hazardous waste in a sharp's container. Coil the fiber within its original tamper-proof protective plastic tray then secure the coiled fiber at the ‘finger pick out’ site using the provided blue adhesive tape. Secure the protective plastic lid to its tray. Place and zip the protective plastic tray with lid containing the EndlessFiber® device within the provided clear zipper bag. Place and zip the clear zipper bag contents within the provided “Bio-hazardous” zipper bag, then securely place the Product Audition product return in its original shipping container.
Product Audition - Product Return Instructions
Only EndlessFiber® device purchases that are assigned a Product Audition status on the purchase invoice can be returned for a refund, provided they are returned within 30 days of the original invoice date. Create an RMA Request by logging in to our RMA Portal website here. If you do not have an account yet on the RMA Portal website, select SIGNUP and provide accurate information including your name, shipping address, and a valid email address.
An auditioned EndlessFiber® device must be securely packaged in its original packaging with a copy of the printed RMA Form and signed Decontamination Certificate included within the return shipping container. Write the RMA number on the outside of the shipping container in permanent black marker. To be eligible for a refund, you must return the auditioned EndlessFiber® device using trackable UPS Ground® within 30 days of purchase invoice date to: Hogue Surgical Returns, 7365 Kirkwood Ct N, Suite 350, Maple Grove, MN 55369. Following "Product Audition" product return, your credit card will be credited upon receipt and inspection of the auditioned EndlessFiber® device.